Customer Reviews
There are several things that are just great with these. First, the most important part is the customer service: I have been in contact with Cyboard a few times and my experience is great: swift, friendly and helpful!
Second off, the kit was in a safe package, no damages even though the package was rerouted across Europe before it arrived. The building guide is brief but explanatory with good illustrations. I just assembled it and it worked out of the box!
Finally, I bought the cheaper material as I just wanted to see if this is the right keyboard for me. I expected the cases to look 3d printed. Obviously, this is not like polished wood. But that said, it still looks better than I thought, and primarily, everything fit snug. One half I had to carve tiny little pieces out on two spots as it was a tad too tight - but rather that than the opposite - and this was easy/fast to do - and on the back so not visible.
Overall, this is a 5/5 experience and an example of the kind of service and product you want. The only problem I have now is that I start to want to buy the imprint too so I can a) have one set at home and one at the office and b) I would love to try a trackball integration as well.
Highly, highly recommended.
It's really good but it's not perfect, there are still things that I've found odd.
In terms of hardware, I understand that some of the decisions are for the sake of saving in terms of manufacturing costs such as having the same parts for both the left and right hand but I think it's so awkward and such a hassle that I have to flip the left hand parts, bending the ribbons at awkward angles.
I also wish that there was an instruction manual as getting the right position for the thumb keys took me a lot of trial and error, thankfully I can edit them in the Vial app but still very confusing. I wish the ribbon connectors are already angled to where they should go.
Nevertheless, the product is good, it's materials better than most, the customer support is great.
I'm sooo foreign to it that it's hard for me to have an opinion yet. It was easy to put together and the support was great.
I am new to the ortho keyboard world, but i am very already very happy with this keyboard. Here are a couple info that may be relevant :
- the finish on the resin is incredible. this was one of the main reason why i bought it and i'm happy to report that it look close to a plastic mold than a 3d print. the remaining lines are almost invisible.
- the keyboard kit does not include a guide, so you will need to figure some things out if you're new
- that being said, the customer support is incredible. i encountered a specific issue, and i was able to receive in depth assistant, and even offered to get new parts for the issue i had caused. i was able to fix my problem without them, but i would not have been to if not for the customer support.
All this to say that I am very satisfied with my new keyboard, even if I now need to relearn how to type. :)